All services should now be operating as expected. Thank you.
Posted Oct 30, 2025 - 15:15 UTC
Monitoring
A fix has been implemented, and we will continue to monitor performance closely.
Posted Oct 30, 2025 - 13:33 UTC
Update
We are continuing to investigate this issue.
Posted Oct 30, 2025 - 13:23 UTC
Investigating
Our team is currently investigating an issue with IMS. Some users may be having trouble with connection. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, please contact our support team at 1-800-BENTLEY (1-800-236-8539) to report your issue and open a case. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Posted Oct 30, 2025 - 12:49 UTC
This incident affected: Identity Management Systems (IMS) (Authentication / Login, User Management) and Base Services (Support Portal).